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Contents |
Understanding the basics of strategic listening -- The listening process and different ways we listen -- Barriers to effective listening -- Strategic listening in difficult situations -- Listening to your constituencies and managing your allegiance -- Strategic listening to build trust -- An insider's look at strategic listening in action -- Listening to and presenting data -- Considerations for your own practice. |
Bibliography note | Includes bibliographical references (p. 113-114) and index. |
LCCN | 2004028780 |
ISBN | 1412913306 (cloth) |
ISBN | 1412913314 (pbk.) |