| Contents |
Total quality management in schools of business and engineering / Myron Tribus -- Using total quality education to prepare globally competitive citizens : the perspective of Motorola University / Brenda B. Sumberg -- Georgia Tech's continuous quality improvement journey / Jane C. Ammons and Joseph E. Gilmour -- Total quality and the academy : continuously improving the University of Maryland / Arjang A. Assad and Judy D. Olian -- Integrating principles of total quality into teaching and learning / Gary Bonvillian and William Nowlin -- Total quality management and the integrative curriculum of the University of Tennessee MBA program / Michael C. Ehrhardt -- Total quality : a mechanism for institutional change and curriculum reform / Susan West Engelkemeyer -- Applying quality function deployment to improve an MBA education / Steven C. Hillmer ... [et al.] -- System-supported teaching and learning to improve student performance, satisfaction, and retention / Pat Mayers ... [et al.] -- Incorporating total quality into a college of business / Donald F. Parker, Daniel J. Brown, and Dennis O. Kaldenberg -- Business college at Arizona State University : taking quality to heart / Mimi Wolverton -- Total quality for professors and students / George R. Bateman and Harry V. Roberts -- Listening to our coworkers: using the LEARN process to improve teaching and learning / Kathryn H. Baugher -- Three classroom experiments on the use of quick feedback / John A. Flueck -- Use of active teaching methods to 'fix the learning' / John A. Flueck -- Total quality in instruction : a systems approach / Laura Helminski and Sharon Koberna -- Using minute papers in an executive MBA program : listening to the voice of the customer / David M. Levine -- Instantaneous feedback / Terence Reilly -- From the front lines : improving quality in the classroom at Penn State / Larry D. Spence and Louise Sandmeyer -- E-mail minutes : the marriage of e-mail and the one-minute paper / Sandra E. Strasser -- Statistics : from stumbling block to stepping stone / Douglas A. Zahn -- Real-world total quality projects for statistics courses / George R. Bateman and Harry V. Roberts -- Laboratory class in quality management / Selwyn W. Becker -- Company-based pedagogy for teaching process improvement within an MBA program / Scott Dawson and Richard Sapp -- Continuous improvement in education : the process of learning in an introductory statistics class / Lawrence A. Sherr and Catherine E. Schwoerer -- Fast quality for fast results / Willard I. Zangwill -- Reengineering : how to do it with quality in academia and elsewhere / Richard T. Greene -- Grassroots total quality in higher education : some lessons from Chicago / Harry V. Roberts -- Primer on personal quality / Harry V. Roberts -- Tips for student teams / Willard I. Zangwill -- Academic leadership from the top : total quality for higher education / Willard I. Zangwill and Harry V. Roberts. |
