Getting started with evaluation - ECU Libraries Catalog

Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

Author/creator	Hernon, Peter
Other author/creator	Dugan, Robert E., 1952-
Other author/creator	Matthews, Joseph R.
Format	Electronic and Book
Publication Info	Chicago : ALA Editions, an imprint of the American Library Association, 2014.
Description	x, 242 pages : illustrations ; 23 cm
Supplemental Content	Full text available from Ebook Central - Academic Complete
Subject(s)	Libraries--Evaluation. Public services (Libraries)--Evaluation. Library administration--Decision making. Library statistics. Libraries--Evaluation --Problems, exercises, etc.

Contents	Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
Bibliography note	Includes bibliographical references and index.
Access restriction	Available only to authorized users.
Technical details	Mode of access: World Wide Web
Genre/form	Electronic books.
LCCN	2013017137
ISBN	9780838911952 (alk. paper)
ISBN	0838911951 (pbk. : alk. paper)

Library	Location	Call Number	Status	Item Actions
	Electronic Resources	Access Content Online	✔ Available