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| Contents |
Basic awareness of self -- Family history -- Values as determinants of behavior -- Identifying and resolving moral dilemmas -- The nature of effective helping: empathy and sympathy vs pity -- Effective communication: problem identification and helpful responses -- Assertiveness skills and conflict resolution -- Communicating to establish rapport and reduce negativity using neurolinguistic psychology -- Communicating with cultural sensitivity -- The helping interview -- Health behavior and effective patient education -- Communicating with persons who have disabilities -- Sexuality and disability: effective communication -- Communicating with the dying and their families -- Stress management. |
| Local note | Laupus-Copy 2 is in the Velde collection. |
| Bibliography note | Includes bibliographical references and index. |
| Acquisitions source |
Laupus- Beth P. Velde Collection |
| LCCN | 2005022063 |
| ISBN | 1556427204 : |
| ISBN | 9781556427206 |
