Author facet: Berry, Leonard L., 1942- - ECU Libraries Catalog Search Results

Management lessons from Mayo Clinic inside one of the world's most admired service organizations
by Berry, Leonard L., 1942-
2017
2 [edition].
Format: Electronic and Book

✔ Available

Call Number: Access Content Online

Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
by Berry, Leonard L., 1942-
2008
Format: Book and Print

✔ Available Laupus - Books - Stacks

Call Number: WX 28 AM6 B534M 2008

Discovering the soul of service : the nine drivers of sustainable business success
by Berry, Leonard L., 1942-
1999
Format: Book and Print

✔ Available Joyner - General Stacks

Call Number: HF5415.5 .B478 1999

Marketing services : competing through quality
by Berry, Leonard L., 1942-
1991
Format: Book and Print

✔ Available Joyner - General Stacks

Call Number: HF5415.5.B48 1991

Delivering quality service : balancing customer perceptions and expectations
by Zeithaml, Valarie A.
1990
Format: Book and Print

✔ Available Joyner - General Stacks

Call Number: HF5415.5.Z45 1990

Service quality : a profit strategy for financial institutions
by Berry, Leonard L., 1942-
1989
Format: Book and Print

✔ Available Joyner - General Stacks

Call Number: HG1616.C87 B47 1989

Bankers who sell : improving selling effectiveness in banking
by Berry, Leonard L., 1942-
1985
Format: Book and Print

✔ Available Joyner - General Stacks

Call Number: HF5439.B35 B47 1985

Banking tomorrow : managing markets through planning
by Thompson, Thomas W. (Thomas William), 1934-
1978
Format: Book and Print

✔ Available Joyner - General Stacks

Call Number: HG1615.T48

Marketing for the bank executive
by Berry, Leonard L., 1942-
1974
Format: Book and Print

✔ Available Joyner - General Stacks

Call Number: HG1616.M3 B47

Marketing and the social environment : a readings text
by Berry, Leonard L., 1942-
1973
Format: Book and Print

✔ Available Joyner - General Stacks

Call Number: HF5415 .B4415

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Management lessons from Mayo Clinic inside one of the world's most admired service organizations

Management lessons from Mayo Clinic : inside one of the world's most admired service organizations

Discovering the soul of service : the nine drivers of sustainable business success

Marketing services : competing through quality

Delivering quality service : balancing customer perceptions and expectations

Service quality : a profit strategy for financial institutions

Bankers who sell : improving selling effectiveness in banking

Banking tomorrow : managing markets through planning

Marketing for the bank executive

Marketing and the social environment : a readings text

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