Quality health care : a guide to developing and using indicators

Quality health care : a guide to developing and using indicators / Robert C. Lloyd.

Author/creator	Lloyd, Robert C. author.
Format	Book and Print
Edition	Second edition.
Publication Info	Burlington, MA : Jones & Bartlett Learning, [2019]
Description	xvii, 368 pages : illustrations ; 23 cm
Subject(s)	Medical care--Quality control. Medical care--Evaluation. Medical care--Quality control --Case studies. Medical care--Evaluation --Case studies. Quality assurance. Outcome assessment (Medical care)--Methodology. Quality Indicators, Health Care--organization & administration Program Development Quality of Health Care

Contents	Setting the context for measurement -- Why are you measuring? -- Measuring the voice of the customer -- Milestones in the quality measurement journey -- Organizing indicators into a strategic dashboard -- Tapping the knowledge that hides in data -- Overcoming numerical illiteracy -- Understanding variation with run charts -- Understanding variation with Shewhart charts -- Applying quality measurement principles.
Bibliography note	Includes bibliographical references and index.
LCCN	2017022526
ISBN	9781284023077 paperback
ISBN	1284023079 paperback

Library	Location	Call Number	Status	Item Actions
Laupus	Books - Stacks	W 84.41 L793Q 2019	✔ Available	Place Hold