| Contents |
Part 1: Core concepts -- Overview -- Leading, managing, and following / Michael R. Bleich and Shari Kist -- Safe care: the core of leading and managing / Patricia S. Yoder-Wise -- Developing the role of leader / Michael L. Evans -- Developing the role of manager / Jacqueline Gonzalez -- Context -- Legal and ethical issues / Ginny Wacker Guido -- Making decisions and problem solving / Sylvain Trepanier and Jeannette T. Crenshaw -- Healthcare organizations / Mary E. Mancini -- Understanding and designing organizational structures / Mary E. Mancini -- Cultural diversity in health care / Karen A. Esquibel and Dorothy A. Otto -- Power, politics, and influence / Karen Kelly -- Part 2: Managing resources -- Caring, communicating, and managing with technology / Janis B. Smith, Ashley Sediqzad, and Jana Wheeler -- Managing costs and budgets / Sylvain Trepanier -- Care delivery strategies / Susan Sportsman -- Staffing and scheduling / Susan Sportsman -- Selecting, developing, and evaluating staff / Diane M. Twedell -- Part 3: Changing the status quo -- Strategic planning, goal-setting, and marketing / Mary Ellen Clyne -- Leading change / Elaine S. Scott -- Building teams through communication and partnerships / Karren Kowalski -- Workforce engagement and collective action / Richard G. Cuming and David Zambrana -- Managing quality and risk / Victoria N. Folse -- Translating research into practice / Margarete Lieb Zalon -- Part 4: Interpersonal and personal skills -- Interpersonal -- Consumer relationships / Margarete Lieb Zalon -- Conflict: the cutting edge of change / Victoria N. Folse -- Managing personal / personnel problems / Karren Kowalski -- Workplace violence and incivility / Crystal J. Wilkinson -- Delegation: an art of professional nursing practice / Maureen Murphy-Ruocco -- Personal -- Role transition / Diane M. Twedell -- Self-management: stress and time / Mary Ann T. Donohue, Jeannette T. Crenshaw -- Managing your career / Debra Hagler -- Future -- Thriving for the future / Patricia S. Yoder-Wise. |
