| Contents |
Case management, integrated case management, and complexity assessment grids -- Overview of health complexity and the interaction between physical health and mental conditions -- The organization of integrated case management environments and work processes -- Motivational interviewing and health behavior change in complex patients / with contributions by Jos Dobber -- Cross-disciplinary training for integrated case managers -- Examples of basic information on common physical and mental conditions -- Adult integrated case management using INTERMED-complexity assessment grid methodology -- Child/youth integrated case management using pediatric INTERMED-complexity assessment grid methodology -- Interpreting complexity assessment grid anchor point scores -- Using a case manager-patient dialogue for complexity assessment and care plan development -- Managing adult and pediatric cases using integrated case management -- Assisting Lucinda : depressed diabetic patient with numerous complications, poor control, and high service use -- Assisting Robert : disabled employee with chronic lung disease, panic attacks, and alcohol abuse -- Assisting Paul : thirteen-year-old with congenital heart disease, family anxiety, and school nonattendance. |
