| Contents |
Contributors -- Introduction : Reflections on trust / Cokie Roberts and Steven V. Roberts -- pt. 1. Trust and mistruct : the big picture -- 1. The (sorry) state of trust in the American healthcare enterprise / David A. Shore -- 2. Why Americans don't trust the government and don't trust healthcare / Robert J. Blendon -- 3. Skeptical patients : performance, social capital, and culture / Pippa Norris -- pt. 2. Quality and safety : the basics of trust -- 4. Building quality in the healthcare environment / Donald M. Berwick -- 5. Medical errors and patient safety / Lucian L. Leape -- 6. Assessing quality : today's data and a research agenda / Christine G. Williams -- pt. 3. Who can be trusted? -- 7. Patients' trust in their doctors : are we losing ground? / Dana Gelb Safran -- 8. Healthcare research : can patients trust physician scientists? / Greg Koski -- 9. Medical education : teaching doctors to be trustworthy / Jordan J. Cohen -- 10. Trustworthy information: medical journals and the Internet / George D. Lundberg -- 11. Trustworthy information : the role of the media / Trudy Lieberman -- 12. Confusion at the table : can we trust that our food is healthy? / Walter C. Willett -- 13. Trust in vaccines / Marie C. McCormick -- 14. Trust in the trenches : developing the patient-physician dyad in medical genetics / Susan P. Pauker. pt. 4. Building trust in the businness of healthcare -- 15. Gaining competitive advantage in the healthcare marketplace by building trust / David A. Shore -- 16. The changing relationship between health plans and their members / Charles M. Cutler -- 17. Building trust in a healthcare system / Michael J. Dowling -- 18. Building trust in the clinician's office and at the bedside / Richard Toran and Howard King -- 19. Conclusion : trust in healthcare, trust in society / Marc J. Roberts -- Index. |
