| Series |
Chandos information professional series
Chandos information professional series. ^A573399
|
| Contents |
Machine generated contents note: 1.Introduction -- Endnote / Jeremy Atkinson -- References / Jeremy Atkinson -- 2.Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- Case Studies / Jeremy Atkinson -- Endnotes / Jeremy Atkinson -- References / Jeremy Atkinson -- 3.The Institutional HE Quality Perspective / Jeremy Atkinson -- Internal Measures / Ann Holmes / Fiona Parsons -- Surveys / Ann Holmes / Fiona Parsons -- Other Mechanisms / Ann Holmes / Fiona Parsons -- Quality Assurance Agency / Ann Holmes / Fiona Parsons -- Impact / Ann Holmes / Fiona Parsons -- Endnotes / Ann Holmes / Fiona Parsons -- References / Ann Holmes / Fiona Parsons -- 4.Academic Libraries and Quality Reviews Within the United Kingdom / Ann Holmes / Fiona Parsons -- Principles / Gemma Long / Danny Saunders -- Reviewing Higher Education / Gemma Long / Danny Saunders -- The Quality Code / Gemma Long / Danny Saunders -- Perceptions from the Academic Library Community / Gemma Long / Danny Saunders -- Evidence of Good Practice and Recommendations for Improvement / Danny Saunders / Gemma Long -- Conclusions / Gemma Long / Danny Saunders -- Endnotes / Gemma Long / Danny Saunders -- References / Gemma Long / Danny Saunders -- 5.Self and Peer Assessment at Maynooth University Library / Gemma Long / Danny Saunders -- Context / Helen Fallon / Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- Outcomes / Helen Fallon / Jon Purcell -- Conclusion / Helen Fallon / Jon Purcell -- Endnote / Helen Fallon / Jon Purcell -- 6.Reviews of Library Services: An Overview / Helen Fallon / Jon Purcell -- Reviews of the Overall Service / Jeremy Atkinson -- References / Jeremy Atkinson -- 7.Review of the Cardiff University Health Library Service / Jeremy Atkinson -- Rationale / Janet Peters / Meg Gorman / Eryl Smith -- Aims and Objectives / Janet Peters / Meg Gorman / Eryl Smith -- Methods / Janet Peters / Meg Gorman / Eryl Smith -- Outcomes / Janet Peters / Meg Gorman / Eryl Smith -- How the Report Was Used / Janet Peters / Meg Gorman / Eryl Smith -- Impact / Janet Peters / Meg Gorman / Eryl Smith -- Conclusions / Janet Peters / Meg Gorman / Eryl Smith -- Endnotes / Janet Peters / Meg Gorman / Eryl Smith -- References / Janet Peters / Meg Gorman / Eryl Smith -- 8.Review of Learning Resources, Regent's College London (Now Regent's University London) / Janet Peters / Meg Gorman / Eryl Smith -- Introduction, Rationale and Context / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper -- Methodology / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper -- Outcomes / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper -- Use of the Review / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper -- Impact / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper -- Conclusions / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper -- 9.Academic Libraries and Student Support: An Overview / Liz Kerr / Jeremy Atkinson / Aldwyn Cooper -- Background / Jeremy Atkinson -- Standards, Monitoring and Evaluation / Jeremy Atkinson -- Student Lifecycle / Jeremy Atkinson -- New and Innovative Services / Jeremy Atkinson -- Student Engagement and Patron-Driven Acquisition / Jeremy Atkinson -- Removing Barriers and Reaching Out / Jeremy Atkinson -- Case Studies and Further Reading / Jeremy Atkinson -- Endnotes / Jeremy Atkinson -- References / Jeremy Atkinson -- 10.The National Student Survey: The University of Sheffield Library / Jeremy Atkinson -- Introduction / Martin Lewis / Alison Little -- A Brief History of Surveys at Sheffield / Martin Lewis / Alison Little -- The Library Response / Martin Lewis / Alison Little -- Next Steps / Alison Little / Martin Lewis -- The NSS and the Developing Quality Management Agenda / Alison Little / Martin Lewis -- Lessons for the Future / Martin Lewis / Alison Little -- References / Martin Lewis / Alison Little -- 11.User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Martin Lewis / Alison Little -- Introduction / Kate Kelly / Jakob Trischler -- User Involvement in Service Design Processes / Jakob Trischler / Kate Kelly -- Methodology / Jakob Trischler / Kate Kelly -- The Recruitment of Lead Users / Kate Kelly / Jakob Trischler -- The Codesign Process / Jakob Trischler / Kate Kelly -- The Effect of User Involvement / Jakob Trischler / Kate Kelly -- The Implications of Codesign for Service Implementation and Operation / Kate Kelly / Jakob Trischler -- Discussion / Jakob Trischler / Kate Kelly -- Conclusion and Limitations / Kate Kelly / Jakob Trischler -- References / Jakob Trischler / Kate Kelly -- 12.The Development and Review of Library Customer Service Quality at Loughborough University Library / Jakob Trischler / Kate Kelly -- Background and the Retail Approach / Matt Cunningham -- Recruitment / Matt Cunningham -- Library Values / Matt Cunningham -- Development of Staff Skills Through Training / Matt Cunningham -- Investors in People (IIP) and Customer Service Excellence (CSE) / Matt Cunningham -- External and Internal Validation / Matt Cunningham -- The Benefits and Challenges of Our Plan / Matt Cunningham -- The Future / Matt Cunningham -- References / Matt Cunningham -- 13.Academic Libraries and Research Support: An Overview / Matt Cunningham -- The Traditional Role: Library Collections and Support in Finding Information / Jeremy Atkinson -- A Changing Role for Libraries in Research Support? / Jeremy Atkinson -- Case Studies and Further Reading / Jeremy Atkinson -- References / Jeremy Atkinson -- 14.Libraries and the Support of University Research / Jeremy Atkinson -- Introduction: Universities and Research / Michael Jubb -- Libraries and the Support of Research / Michael Jubb -- Conclusion / Michael Jubb -- Endnotes / Michael Jubb -- References / Michael Jubb -- 15.The Durham Difference: Supporting Research at Durham University / Michael Jubb -- Context / Simon Speight -- Background / Simon Speight -- What Is a 'Quality' Service? / Simon Speight -- Review of Services and Benchmarking / Simon Speight -- Staffing and Staff Skills / Simon Speight -- Benefits of the Changes / Simon Speight -- Issues / Simon Speight -- Conclusion / Simon Speight -- End notes / Simon Speight -- References / Simon Speight -- 16.Research Support Services in South African Academic Libraries / Simon Speight -- Introduction / Reggie Raju / Jaya Raju / Glynnis Johnson -- New Research Support Services / Reggie Raju / Jaya Raju / Glynnis Johnson -- OA Services / Jaya Raju / Reggie Raju / Glynnis Johnson -- Institutional Repositories / Reggie Raju / Jaya Raju / Glynnis Johnson -- Gold OA / Jaya Raju / Reggie Raju / Glynnis Johnson -- Bibliometrics / Reggie Raju / Jaya Raju / Glynnis Johnson -- RDM Services / Reggie Raju / Jaya Raju / Glynnis Johnson -- Research Landscape Analysis Service / Jaya Raju / Reggie Raju / Glynnis Johnson -- Research Week / Reggie Raju / Jaya Raju / Glynnis Johnson -- Skills Development and Offerings by LIS Schools / Reggie Raju / Jaya Raju / Glynnis Johnson -- Conclusion / Reggie Raju / Jaya Raju / Glynnis Johnson -- End notes / Reggie Raju / Jaya Raju / Glynnis Johnson. |
| Bibliography note | Includes bibliographical references (pages 291-300) and index. |
| Access restriction | Available only to authorized users. |
| Technical details | Mode of access: World Wide Web |
| Genre/form | Electronic books. |
| LCCN | 2015955064 |
| ISBN | 9780128021057 (paperback) |
| ISBN | 0128021055 (paperback) |
