| Contents |
About service design -- Getting started with evaluating services -- Project planning -- Service design tools -- Analysis and synthesis. |
| Abstract |
Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to evolve with their users. Marquez and Downey guide you through the service design process, from planning through writing your final report. |
| General note | "A workbook that supplements, Library Service Design : A LITA Guide, by Joe J. Marquez and Annie Downey." -- title page |
| Bibliography note | Includes bibliographical references and index. |
| Language | Text in English. |
| LCCN | 2017007496 |
| ISBN | 9780838915646 (pbk. : alk. paper) |
| ISBN | 0838915647 (pbk. : alk. paper) |
