| Summary |
Annotation The radio show Breaking Banks, is about the massive upheaval facing the banking industry today as a result of loss of trust, rapid consumer behavior shift, massive technological change and increasing government scrutiny. This book is a detailed coverage of the first season of the Radio Show, which has been the most successful new show debut internationally in the history of the VoiceAmerica Business Channel. This book transcripts the world leading authorities involved in the reform and disruption of the retail financial services industry from leading technologists, start-up founders, digital bankers, social media experts, and researchers who have appeared on the BREAKING BANKS Radio show in the last 12-13 weeks.The Breaking Banks book highlights the stories of: Giles Andrews and Jeff Stewart who discuss how the digital revolution is reforming the heart of banking; credit and lending. Dwolla's Ben Milne, Dave Birch from CHYP, and PayPal's Head of Innovation Dan Schatt who discuss how faster, smarter payments are rewriting the rules of how money gets from A to B. Neff Hudson, the AVP of Emerging Channels at USAA Bank, and Alex Twigg, the CEO of UBank, who talk about building banks who operate digitally and explore alternative channels of revenue, without the need of brick and mortar branches. Frank Eliason, the Global Director of Social Media for Citigroup, and Author of @Your Service (published by Wiley in 2012) and Simone McCallum, a pioneering Social and Community Strategist for ASB Bank in New Zealand who discuss the question: how do brands co-exist in a world where as a consumer I trust the crowd more than I trust what the "brand" tells me about its own products and services? Ron Shevlin from Aite Group, Kevin Travis a Managing Director of Novantas, Jerry Cannin, the Industry Director, Financial Services for Google, who talk about commercial banking overall. David Wolman (End of Money), American Banker journalist Marc Hochstein, and Debbie Gamble, the Principal at Gamble Consulting and co-founder of Sparq Collective, who discuss the end of cash and the emergence of digital currencies like BitCoin. Shawn Ward, the CEO and co-Founder of Geezeo, and Ryan Caldwell, CEO and Founder of Money Desktop, who discuss Personal Financial Management. Sankar Krishnan, Global Client Engagement for Sutherland Global Services, Bjorn Hildahl, Vice President - Product Management, Kony Solutions, and Andy Mauro and Robert Weideman from Nuance Communications, who are leading the mobile, voice self-service technology platform boom who explore how automation, usability and new technologies are creating a service layer that might one day replace that human sitting in a physical space. Shamir Karkal, co-founder of Simple, and their CFO, Alex Sion, co-founder of Moven, and Jon Rosner, Vice President of Product for American Express, who discuss Neo-Banks and their innovative approaches to day-to-day banking. James Moed, lead business designer with IDEO, Jim Marous, author of Bank Marketing Strategy, and Lynn Teo, an experienced design industry leader who try to find out what changes banks need to make and how they need to "mobilize" in order to create the best customer journey. Harvard Author Michael Norton, the bestselling author of Happy Money, who talks about how a different approach to spending and savings might be just around the corner. |
