| Contents |
Fundamental concepts -- Introducing reference and information services -- Determining the question: in person, telephone, and virtual reference interviews -- Finding the answer: basic search techniques -- Introduction to major reference source -- Answering questions about books, magazines, newspapers, libraries, publishers and bibliographic networks-bibliographic resources -- Answering questions about anything and everything-encyclopedias -- Answering questions that require handy facts-ready reference sources -- Answering questions about words-dictionaries -- Answering questions about current events and issues-indexes -- Answering questions about health, law and business-special guidelines and sources -- Answering questions about geography, countries, and travel-atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people -biographical information sources -- Answering questions about governments-government information sources -- Special topics in reference and information work -- When and how to use the Internet as a reference tool -- Reader's advisory work -- Reference work with children and young adults -- User instruction in the reference department -- Developing and managing reference collections and services -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- The future of information service. |
